Q: I want to order from your site, but I want to get a sample first. Can I?
A: Yes, you can order a sample from our site, but the cost will be " retailed price" . And it’s refundable in your future big order.
Q: When will you ship my items?
A: We will ship out your packet within 72 hours as soon as we receive the payment.
Q: How long will it take to receive my order?
A: We ship within 72 hours of receiving your payment. Most orders take 3-7 days for delivery. On rare accessions we may have an unexpected delay on an order. If this ever happened with your order you will be immediately informed by E-mail.
Q: How can I know my order status? A: Once we send the package, we will update the status of the order and send you an email to inform you of the estimated arrival date. There is a shipping number in the order, and you can check the status of your order online.
Q:Do you charge impost?
A:We don’t charge impost. We don’t carry duty on any damages or loss during shipping.
Q:Can you supply other kinds of products other than those on the website ?
A:Yes, just tell us about your requirements, preferably with pictures. We will try out best to locate the qualified factory.
Q: How to order?
A: Filling out the order list which we supply you with pics, size and quantities of products you need. then pls send the order list back to our salesperson who you just contact with. We will quote the best price to you by your orders!
Q: How to pay?
A: PayPal
Q: What is your shipping way?
A: We have a good shipping Service: DHL, EMS, ePacket and China Post Air Mail have a great cooperation with our company. We pay for shipping and insurance. Perhaps you would be quoted higher here than others can do, but what you will have is 100% safe shipping.
Q: How long will it take for the products to arrive?
A: After getting the information of your payment, we can arrange the package for shipping within 72 hours, and will offer the trcking number on or next the shipping day. It will take about 3 - 7days for the goods you order arrive your address.
Q: How to contact with your salespersons?
A: Because of time difference, you can contact with us by email first. But meanwhile, you can keep our IM contacts. And we will try to meet your time so that we can talk online, which would be much better for our proceeding.
